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WEBSITE POLICIES

VERSION: 2023/07

OVERVIEW

Below sets out our website policies, covering:

Data Privacy and Security

Delivery and Fulfilment

Refunds

DATA PRIVACY & SECURITY

Overview

 

Welcome to the website of Christ Church Parish Church (hereinafter referred to as “the Church”) We thank you for your interest and your support. As a visitor to our website, we undertake to treat your data with the utmost sensitivity and privacy and in accordance with the Data Privacy Act of the Laws of Barbados. Information will only be shared should it be required under the Laws of Barbados.  Your confidence in our data collection and privacy is important, so kindly take a moment to review the following information.

 

Collection of Information

 

The Church may receive, collect and store information that you enter on our website or with which you provide us in any other way. It will be necessary at times that you provide us with personally identifiable information while online, based on the task being completed via the website – for example, personal information to complete financial transactions (making donations, offerings), to register as a member of the Church, to register to attend or purchase tickets for events hosted by the Church, or to create a personal or member profile on our website.


Your personal information will be used only for the purposes it was provided. All information received via the Church’s website will remain confidential and will not be shared with any third parties unless required under the Laws of Barbados.

Communicating with Site Members and Visitors

We may contact you to send notices and updates of the Church’s work, ministry and events, to invite you to become a member of the Church, to invite submission of prayer requests, or to invite any comments or feedback. For these purposes we may contact you via email, telephone, or mobile app messages.

 

Security

 

Our Church’s website is hosted on the Wix.com platform. This platform hosts part of our online presence and allows us to provide information to members and visitors, to collect member information (new member registration), and to facilitate e-commerce or online merchant services to support the work of the Church. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. Wix.com stores your data on secure servers behind a firewall.


Our website’s e-commerce system incorporates the Fygaro payment platform. All transactions and credit card information on Fygaro checkout pages are protected with industry standard security, including encryption and secure sockets layer (SSL) technology. SSL encryption protects sensitive data transmissions from your computer to our website. When SSL encryption is active, it is denoted either by the “padlock” icon at the bottom of your browser’s window, a green “padlock” in the address bar, or by a blue line around the window. On certain website pages, password protection may be used as a security measure to protect your privacy.


The Fygaro platform is also compliant with the Payment Card Industry Data Security Standard (PCI-DSS) for payment processing, as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Changes

 

You acknowledge and agree that using this site signifies your assent to the privacy policy of the Church. The Church reserves the right to change the terms of service, including this privacy policy at any time, without advanced notice. Any changes will be posted to this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

DELIVERY & FULFILLMENT

Digital Tickets/Passes and Content
 
Upon completion of the purchase, customers will receive an email notification with the tickets or content included, or with instructions on how to access or download tickets or content.
 
Physical Products
 
Upon completion of the purchase of a physical product that is available at the Church Office (including, but not limited to paraphernalia, memorabilia, and Church or Diocesan publications), customers may visit the Church Office during opening hours (as indicated on this website) to collect such products. Customers must present a copy of their proof of purchase (receipt or order confirmation) when visiting the Church Office to collect the products.
 
Shipping
 
Domestic and international shipping services may be provided on a limited basis by the Church.
However, in specific cases where such services may be facilitated, the Church is not responsible for delays due any Acts of God or to, mechanical error, strikes, terrorism, safety control, or inaccurate shipping information and theft at the customers’ location after delivery.

 
Customers are responsible for checking that all shipping information is correct before submitting an order. Customers are also responsible for checking these details within any order confirmation email or message received by them. Once a package has been sent for delivery, the address cannot be altered.
 
If you have any questions about the delivery or fulfillment, please email to the Church at  christchurchpc@hotmail.com, or office@christchurchpc.com.
 

REFUNDS

Overview

The Church uses, or intends to use its website as a channel for receiving donations or offerings (one time or recurring) and collecting payments for hosted events, products (such as memorabilia) and services (such as event streaming). In certain instances, refunds may be requested. Refund decisions will be based on several factors relating to the transaction in respect of which a refund is being requested. These may include, but are not limited to the following:

  1. The time of the refund request;

  2. If the event was advertised as non-refundable;

  3. Transaction costs may be deducted from the refunded amount.

 

Decisions to override this policy are reserved to the Church’s Treasurer.

Where possible, refunds will be processed using the original transaction method.

Donations or Offerings

If you submit a one-time or recurring donation or offering online and there is an error in the amount of the transaction, please contact us within five (5) business days of the donation and we will work with you to correct any such error, and if necessary, make any refund or correction that is appropriate. Please also contact us to change or cancel your recurring donation or offering.

Products or Supplies

Defective products may be returned for an exchange within (5) business days of receipt. Please present your receipt and defective merchandise to the Church Office for an exchange or full refund. Due to the nature of our products, only defective materials may be returned. Opened or non-defective products are not refundable.

Event & Ticket Returns/Refunds

Where permitted, refunds or changes must be requested at least 48 hours in advance of the scheduled event time unless otherwise specified. Event fees, services fees, or ticket sales may be non-refundable or require non-refundable deposits – where applicable, these details will be posted online, in print materials, and/or at the point-of-purchase/registration for each event.

To request a refund

According to the guidelines established above for requesting a refund, please contact the Church Office at 1-246-428-8087. You may also send an email to the Church at christchurchpc@hotmail.com, or office@christchurchpc.com.

 

In your request, please include the event details (name, date and/or time of event), form of payment (cash, cheque, debit/credit card) and the name of the person(s) registered or recorded for the event or transaction. Also, please include your complete contact information so we can respond to your request. Thank you!

Questions or Suggestions

Please contact us with any questions or suggestions.

The website of the Church may provide links to other websites maintained by individuals or organizations external to the Church. Once you access information that links you to another website, you are subject to the policies of that website.

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